Improvement Journey Risk #1: Commitment by Site Management

Site Management see TPM & Operational Excellence as an extra thing to do to appease corporate

Improvement Journey Risk #1: Commitment by Site Management

by Ross Kennedy, 23 June 2021

What are the possible risks to a successful TPM & Operational Excellence Improvement Journey? and How should they be monitored?

Risk #1. Site Management see TPM & Operational Excellence as an extra thing to do to appease corporate

The TPM & Operational Excellence Improvement Journey needs to be embraced by Site Management as a means to achieve their short term and long term business goals, not as an add-on to their many other projects.

Site Management need to embrace the notion that everyone at site should ultimately be spending at least 10% of their normal work time involved in Continuous Improvement. This equates to:

  • 5% in Cross-functional Team Improvement Activities; and
  • 5% in Area Based Team Improvement Activities.

As such, I believe some of the key attributes of a Site Manager and their direct reports such as Production Manager, Maintenance Manager, and Quality Manager should be:

  • A commitment to excellence;
  • A willingness and desire to learn a new way of thinking;
  • A willingness and desire to learn a new way of leading;
  • See their role as one of developing their people and creating future leaders, in other words, a desire to be a good teacher and long term thinker;
  • Recognise that Safety First is a given, and that Perfect Quality and Customer Satisfaction are the most important focus of the company after safety; and
  • Understand and re-enforce that quality is never sacrificed for cost or expediency.

To monitor and ensure that this risk does not become a factor in your Improvement Journey, your Site Operational Excellence Leadership Team need to meet weekly, for a maximum of 1 hour, and have the appropriate managers take responsibility for their teams rather than expecting the Improvement Co-ordinator or Improvement Manager to take responsibility.

To learn more about how to manage your Improvement Journey purchase CTPM’s 'How-To' Booklet: Site Governance of the TPM & Operational Excellence Journey by clicking here.

If you would like assistance developing site governance for your Improvement Journey, or would like more information, please email Ross Kennedy at ross.kennedy@ctpm.org.au.